Our refund policy.
Updated 22 October 2026. Applies when paid packs launch.
Request a full refund within 14 days
If the pack is not right for you, open the secure order link in your receipt and choose “Request a full refund” within 14 days of payment. Provide a brief reason and submit the request for review. We impose no download-count restriction. Every request is reviewed by the owner; the website issues a refund only after explicit owner approval.
What happens next
Submitting a request does not return money or disable downloads. Your order page shows the review status and, if declined, the decision reason. Once the owner approves and submits a refund, future downloads are disabled. An approved full refund goes to the original payment method. Processing time depends on the payment provider and your bank. A pending state is not a second charge; do not buy again to fix it. If automatic PDF generation repeatedly fails, the system creates a refund request explaining the delivery failure for owner review. It cannot issue an automatic refund, and you do not need to buy again.
If you need help
If a request fails, your secure order page will show the current status. Contact the operator below or the payment provider using the details on your receipt. Provider failures and payment disputes can require manual resolution. Your mandatory consumer rights are not limited by the 14-day convenience policy.
Who operates this website
Curated Services PTY Ltd
4 Loop Street, Cape Town, South Africa
curatedappservices@gmail.com
Customer support is provided by email.